FAQs

What forms of payment do you accept? 
We accept American Express, Apple Pay, Diners Club, Discover, Elo, Facebook Pay, JCB, Master Card, Shop Pay, and Visa. 

How long will it take for my order to ship? 
Generally, orders ship within 1-3 business days (excluding weekends and holidays). 

Do you offer returns or exchanges? 
Yes, please see our return policy.  

Do you ship to Alaska? 
No, currently we do not sell in Alaska. 

Do you ship to Hawaii? 
No, currently we do not sell in Hawaii. 

Do you ship to Canada? 
No, currently we do not sell in Canada. 

Do you ship to Mexico? 
No, we do not currently ship to Mexico. 

Do you ship to Puerto Rico? 
No, currently we do not sell in Puerto Rico. 

Atlantic-Oase offers other products outside of North America. Why are these products not available in the US? 
We take pride in our products and workmanship, and therefore manufacture all our products in our own factories. In order to maintain our high standard of quality, we cannot make all products conform with local requirements (such as electrical power). That said, we do and will make new products available from time to time. 

I have a technical question about an Atlantic-Oase product. Where can I get an answer? 
You can use the Contact Form  to submit a technical question.